FREQUENTLY ASKED QUESTIONS

• Are the Veranda/Garden Rooms available in multiple colours?
  There are several different RAL colours to obtain. The base colours are RAL 9001 (Crème white) RAL 9016 (White) RAL 7016 (Anthracite textured ). Other RAL colours can be ordered at extra cost.
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• Is it easy to assemble a QOLA DIY Veranda/Garden Room? (Easy range)
  Yes, our Veranda/Garden Rooms are pre-processed and there is also a clear DVD available. This video is also available on a Youtube channel.
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• What if I need to paint my window-frames above the new roof?
  The construction can carry 75 kg to 90 kg per m2. We advise not to stand directly on the plates. The best way is to put the scaffold board with a protection underneath on the construction. You can always release the rubbers and the plating.
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• Is there always a third post needed?
  When a Veranda/Garden Room is 400 cm or more you will need the 3rd post. If the customer does not like the third post, it is possible to get a reinforced gutter or reinforcement beam 15 cm from the next range up. 
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• How is the connection against the wall?
  A Wall profile is fixed firmly by means of mechanical fixings. The top is then sealed with a high end silicone sealant.
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• Should there be a foundation?
  When you choose a Veranda/Garden Room with a roof usually concrete pads are used to help secure the structure to the ground. When you want, for example, a glass sliding wall, a concrete straight edge underneath is needed, this can also be done with an Aluminium vertical beam. If you want to place door frames, a foundation must be provided.
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• Are the veranda’s maintenance-free?
  No, we call it maintenance-free, as it’s just a good clean required once or twice a year. 
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• How many years do I have a warranty?
  Our products come with a 10 year manufactures warranty on the aluminium and a 10-year guarantee on the polycarbonate sheets. If we assemble the veranda with our assembly team, the customer always has a 2 year warranty on leaks.
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• What if there is a leak?
  If we have installed your veranda and a leak occurs within 2 years, we will repair it for free.
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• How fast is the delivery?
  The standard Veranda/Garden Rooms are always in stock, we guarantee therefore delivery within 8 weeks.
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• How long does it take to assemble a veranda?
  This depends on the type veranda/garden room and the ground work involved to prepare for installation. An Easy (diy) version with no side walls, and requires no foundation, in general can be installed by 2 people in 1 day. 
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• How many lamps can I connect to a transformer?
  Up to 3 spots on one transformer.